Shipping Policy

Shipping Policy

At Oxford and Hill we are proud to serve customers across the United States with dependable, well-organised delivery. Below you will find everything you need to know about how your order travels from our warehouse to your door.

1. General Shipping Information

We currently ship to all 50 U.S. states, plus Washington D.C. and Puerto Rico.

Oxford and Hill is operated by Highland Commerce PTY LTD (ACN 695 098 116), a registered business based in Melbourne, Victoria, Australia. Like many modern retailers we operate with an overseas fulfilment warehouse in China. This allows us to offer a wider range of styles, faster restocks and more competitive pricing. All orders are shipped directly from our overseas warehouse to your U.S. address.

2. Processing Time

Orders are normally prepared and dispatched within 2–3 business days (Monday to Friday), excluding weekends and U.S. federal holidays.

During peak shopping periods or promotional events processing may take a little longer. If that happens we will keep you informed by email.

3. Shipping Costs

Standard shipping to all U.S. addresses is free with no minimum purchase.

All prices shown in our store are in U.S. dollars. Applicable sales tax is calculated and displayed at checkout based on your shipping address. Import duties are paid by us before your parcel is released, so there is nothing further to pay on arrival and you will not be asked for customs charges or import fees at your door.

4. Estimated Delivery Times

Once your order has left our facility you can typically expect:

  • Processing time: 2–3 business days (Monday to Friday)
  • Transit time: 4–9 business days (Monday to Friday)
  • Total estimated delivery: 6–12 business days from purchase
  • Order cut-off: 6:00 PM (ET)
  • Timezone: Eastern Time (ET)

Deliveries to Alaska, Hawaii and Puerto Rico may take a few days longer than the estimates above.

Please note these timings are estimates and may be affected by international carrier delays, customs processing, remote delivery locations or adverse weather conditions.

5. Shipping Restrictions

We do not ship to PO Boxes, APO, FPO and DPO military addresses or restricted areas. Some products may carry additional shipping limitations based on U.S. regulations or our carrier's policies.

Deliveries to certain remote areas may be subject to carrier restrictions or extended transit times. If we cannot deliver to your address we will contact you before processing your order.

6. Failed Deliveries or Returned Parcels

If a delivery cannot be completed because of an inaccurate address, a missed attempt or refusal at the door, the parcel may be sent back to the carrier. When that happens we will contact you to arrange a fresh dispatch. Additional shipping costs may apply for a second attempt.

Please double-check your address at checkout, including any apartment, suite or unit number. Incomplete addresses are the most common cause of failed deliveries.

7. Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged please contact us immediately at help@oxfordandhill.com. We will open an investigation with the carrier and work with you on a resolution as quickly as possible.

Photographs of the damaged packaging and of the item itself help us resolve claims faster, so please send them if you can.

8. Tracking Your Order

Once your order has been dispatched you will receive a confirmation email with your tracking number. Please allow 24–72 hours for tracking information to update as parcels move through international and domestic carrier networks.

9. Updates to This Shipping Policy

We may update this shipping policy from time to time to align with relevant standards or to improve our service. The most recent version is always available on this page. (Last updated: 28-09-2026)

10. Contact Details

Store name: Oxford and Hill
Company name: Highland Commerce PTY LTD
ABN: 97 695 098 116 / ACN: 695 098 116
Business location: 5 Fairway Drive, Kew East VIC 3102, Australia
Warehouse address: Building 1, No. 8 Jiangwan Street, Choujiang Intelligent Manufacturing Industrial Park, Yiwu, Zhejiang, China
Email: help@oxfordandhill.com

We aim to reply to all enquiries within 24 hours on business days.

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: Closed