Shipping Policy
At Oxford and Hill, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we get your order to you.
1. General Shipping Information
We currently ship to all 50 U.S. states, plus Washington D.C. and Puerto Rico.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and U.S. federal holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders within the United States, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (ET) Eastern Time
Deliveries to Alaska, Hawaii and Puerto Rico may take a few days longer than the estimates above.
Please note: delivery times are estimates and may be affected by carrier delays, public holidays or severe weather.
5. Taxes and Duties
All prices shown in our store are in U.S. dollars. Applicable sales tax is calculated and displayed at checkout based on your shipping address.
There is nothing further to pay on arrival. You will not be asked for customs charges, import duty or additional fees at your door.
6. Shipping Restrictions
We deliver to residential and business addresses. We are unable to deliver to PO boxes or to APO, FPO and DPO military addresses.
Deliveries to certain remote areas may be subject to carrier restrictions or extended transit times. If we cannot deliver to your address, we will contact you before processing your order.
7. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
Please double-check your address at checkout, including any apartment, suite or unit number — incomplete addresses are the most common cause of failed deliveries.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email at help@oxfordandhill.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
Photographs of damaged packaging and of the item itself help us resolve claims faster, so please send them if you can.
9. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026)
10. Contact Information
Store name: Oxford and Hill
Company name: Highland Commerce PTY LTD
Company Address: 5 Fairway Drive, Kew East VIC 3102, Australia
Company nr.: ABN 97 695 098 116 / ACN 695 098 116
Email: help@oxfordandhill.com Monday to Friday | 9:00 AM – 5:00 PM (ET)
We aim to respond to your inquiries within 24 hours.